Privacy Policy

Last Updated: August 21, 2025

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the store and website operated by Looyezo (collectively, the "Services"), or make a purchase, conduct transactions, or otherwise communicate with us through the Services.

Important Note: Our Services are powered by Shoplaza. Therefore, the information you provide to us will also be transmitted to Shoplaza and is subject to their Privacy Policy. For more details, please see the "Our Relationship with Shoplaza" section below.

1. Personal Information We Collect

When you use our Services, we may collect the following categories of personal information:

• Contact Information: Such as your name, shipping address, billing address, phone number, and email address.

• Order and Financial Information: Including details of products you purchase, view, or add to your cart, payment information (such as credit card details), and transaction history.

• Account Information: Such as your username, password, and preferences.

• Device and Usage Data: When you visit our website, we automatically collect your IP address, browser type, device information, and data about your interactions with the website through cookies and similar technologies.

• Communication Records: Any information you provide when contacting us, for example, through customer service.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• Fulfilling Orders and Providing Services: Processing your payments, arranging product delivery, managing your account, handling returns and exchanges, and providing you with customer support.

• Personalizing Your Experience: Recommending products you might be interested in based on your browsing and purchase history to optimize your shopping experience.

• Marketing and Advertising: Subject to obtaining your consent, sending promotional communications via email, SMS, etc., or showing you personalized advertisements based on your interests on other websites.

• Security and Fraud Prevention: Protecting your account security, detecting and preventing potential fraudulent or illegal activities.

• Legal Compliance: Complying with applicable laws and regulations, or responding to requests from law enforcement agencies.

3. How We Share Your Personal Information

We only share your information with third parties in the following necessary circumstances:

• Sharing with Service Providers: For example, sharing with Shoplaza (our e-commerce platform), payment processors, logistics companies, and cloud storage services to help us operate our business and services.

• For Advertising: Sharing with our business and marketing partners to provide personalized advertising services. You have the right to opt-out of personalized advertising based on your online activity [Opt-out here].

• Legal Requirements: To comply with the law, respond to government requests, enforce our policies, or protect the rights, property, and safety of us and others.

• Business Transactions: In the event of a merger, acquisition, bankruptcy, or similar event, information may be transferred as a business asset.

4. Our Relationship with Shoplaza

Our store is built on the Shoplaza platform. They host our online store and process your orders on our behalf.

Information you directly provide through the website (such as name, address, payment details, etc.) is collected by Shoplaza to provide e-commerce services to us.

We recommend that you also read Shoplaza's Privacy Policy to understand how they handle your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your device and usage, primarily to operate the website (e.g., keeping items in your shopping cart), analyze website traffic, and for advertising purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: To know what personal information we hold about you.

• Right to Rectification: To request correction of inaccurate personal information we hold about you.

• Right to Deletion: To request deletion of your personal information.

• Right to Data Portability: To receive a portable copy of the personal information we hold about you.

• Opt-out of Personalized Advertising: To opt-out of the "sale" or "sharing" of your personal information for targeted advertising based on your online activity. You can exercise this opt-out right via this link.

You can exercise these rights by emailing us at czkitchenware@outlook.com or writing to us at 1220 Kent Street, Augusta, GA, 30901, US. We will respond to your request within the timeframe required by law.

7. Information Security and Retention

We implement reasonable security measures to protect your information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. International Data Transfers

Your information may be processed and stored in countries outside your country of residence, such as the United States. We will implement appropriate safeguards (such as Standard Contractual Clauses) to ensure such transfers comply with data protection laws.

9. Children's Privacy

Our Services are not directed to minors, and we do not knowingly collect personal information from minors.

10. Contact Us

If you have any questions, concerns about this Privacy Policy, or wish to exercise your rights, please contact us via:
Email: czkitchenware@outlook.com
Mailing Address: 1220 Kent Street, Augusta, GA, 30901, US

11. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on the website with the revised "Last Updated" date. We recommend that you check this page periodically to learn about any changes.